Frequently Asked Questions

  • In order to book a class or get on the waitlist, all clients need to have available credits on their account.

    To purchase credits, you will need to:

    • Click on “Buy a class”

    • Select the package of choice

    • Create an account and finalize your purchase

    Your credit is now available to reserve any open class or get on a waitlist. You can access your account, to purchase additional credits and manage your reservations at any time!

    For events and workshops:

    • Click on “Buy a class”

    • Under “Special Events”, select the event/workshop of choice

    • Create an account and finalize your purchase

    Use the event credit to book the event of choice purchased

    Your credit is now available to reserve the event of choice purchased. Please note that event/workshop credits cannot be retained for group classes. See cancellation policy for details.

  • Classes open on a rolling basis, meaning the booking window moves forward day by day.

    • Credit Packs: 14-day booking window

    • Members: 30-day booking window

    How it works:
    If today is December 1st, then:

    • Credit pack holders can book any class taking place through December 15th.

    • Members can book any class through December 31st.

    Each new day, another future day becomes available to book.

  • Welcome to Core Revival Pilates where we celebrate all bodies.

    We recommended newbies start with a private lesson to get introduced to the machines and movements.

    If you are hoping to enjoy a group class, start with the Core Flow and Stretch & Balance classes, where we focus on core work, mobility, form and gentle movement that feels good and does good.

    • Already signed up for Core Revival or Sweat classes? No problem. Our teachers are well versed in modifications that will help you move well at any pace or experience level.

  • 1. Mandatory Grip Socks: You must wear grip socks during class for safety and hygiene purposes. Grip socks are available for purchase upon arrival if needed. Bare feet or shoes are not permitted on machines.

    2. Water: Make sure you stay hydrated before, during and after class. Feel free to bring your own bottle of water. For environmental reasons, we do not provide cups.

    3. Towel: Not mandatory, but strongly recommended!

    4. Attire: Wear stretchy or athleisure attire or something you are comfortable bending over in.

    5.Modifications: Before class, please let your instructor know should you have any injuries, issues and/or if you are pregnant.

    6.Arrival: Please arrive 5-10 minutes before class start to ensure our instructors can give you a brief overview of the studio space, the machines and props.

  • For new clients, we offer the following intro packages: 1 week unlimited for $105 and 3 group classes for $75.

  • Memberships

    • Billing: Monthly, auto-renews

    • Usage: Fixed number of classes per month, no rollover

    • Booking Window: 30-day rolling basis

      • Example: If today is Dec 1st, members can book any class through Dec 31st.

    • Cancellations & Holds: Can freeze/pause twice per year with 2-week notice; cancel after 3-month commitment with 2-week notice

    • Late Cancel / No-Show: $20 fee / forfeit credit if <12 hours

    • Guest Use: Yes

    • Events/Workshops Perks: 10% off automatically applied at checkout

    Credit Packs

    • Billing: One-time purchase

    • Usage: Use-at-your-own-pace within expiration listed in the credit pack

    • Booking Window: 14-day rolling basis

      • Example: If today is Dec 1st, credit pack users can book classes through Dec 15th.

    • Cancellations & Holds: No holds or freezes

    • Late Cancel / No-Show: $20 fee / forfeit credit if <12 hours

    • Guest Use: No

    • Events/Workshops Perks: No

  • Please email us at bookings@corerevivalpilates.com. We would be happy to help you schedule your sessions!

  • We’re a small studio and we do not have a front desk. Our instructors manage both clients and the studio while they’re teaching. When classes aren’t in session, the studio is closed. The fastest way to reach us is by email at bookings@corerevivalpilates.com Please note that we do not manage client inquiries via social media through DMs or comments to protect your privacy. We’ll see you in our inbox!

  • All payments for credit packs, memberships, events and workshops are non-refundable. Credits aren’t eligible for extension. No exceptions will be made.

  • Yes! We primarily encourage our pre and post-natal clients to begin with private classes.

    If you have registered for an Core Revival Advanced, Chair, or Sweat (Cardio) class and are currently pregnant, we kindly ask you to choose a different class better suited to your needs during this special time.

    We recommend our Core Flow, or Stretch & Balance classes, which offer a more appropriate pace and intensity.

    Your safety and well-being are our top priorities. We reserve the right to turn away pre- and post-natal clients who have signed up for the aforementioned classes. Please contact us if you need assistance rescheduling your class or have any questions.

  • To manage your reservations and credits, please follow the steps below:

    • Log into your account

    • View your credits, purchases, reservations

    • Click on the 3 dots to manage a reservation, whether that is to cancel or to drop off the waitlist

    You can also see your expiration date, type of penalty associated with your credit, change the card on file and make any last minute changes!

  • We’re happy you’d like to take class together! Since our group classes are open to the public, we unfortunately can’t guarantee spots for friends, family, or groups. The number of available spots is always shown on our website and can be used to coordinate bookings with your friend.

    If your friend was admitted to class and you’re still on the waitlist, please review our Waitlist Policy, as it applies in this situation.

    If you’d like to ensure you attend together, we recommend booking a Duet Session; a semi-private class designed for two people, perfect for training with a friend, partner, or family member.

  • If the desired class is full, join the waitlist. If a spot opens, you'll be added automatically up to 12 hours prior to the start of the class and be notified via email. If unable to attend, your spot goes to the next client.

    If you did not make it off the waitlist, you will retain your credit. The credit will be available in your account to reserve another class at the end of the class waitlisted

    Late cancellations within 12 hours will incur charges, which are irreversible.

  • Each class specifies its level in the class name (e.g., Beginner, Open Level, Intermediate), and includes a detailed class description along with requirements. We highly encourage all clients to review this information carefully before reserving a spot.

    All clients are responsible for booking their own classes directly through our website and ensuring they select the appropriate level for their experience and safety. This is also outlined in the liability waiver signed prior to taking class.

    If you reserve the wrong level, you are welcome to cancel and rebook into a more suitable class. Please note:

    • Cancellations made within 12 hours of the class follow our standard late-cancel/no-show policies.

    • If you cancel after the 12-hour window, you will forfeit the credit and incur the applicable penalty fee.

    • We are unable to offer refunds or compensation for classes booked at the wrong level.

    We appreciate your understanding as we work to keep classes safe, organized, and fair for all clients.

  • If your account shows as paused or you’ve been removed from an upcoming class, it usually means there is an outstanding balance on your account. This can happen when a penalty fee is pending, a card is not on file, has expired, or a payment did not go through.

    To restore access and continue booking classes:

    1. Log into your account

    2. Add or update your payment method

    3. The system will automatically settle the balance and reactivate your account

    Once the balance is cleared, you’ll be able to book and attend classes again as usual.

    If you need help updating your payment method, feel free to reach out!

  • Each credit has an expiration date listed in your account and on the credit before purchasing it. You can book classes up until 11:59pm the day before your credit expires.

    You’re welcome to book classes scheduled for dates after the expiration, as long as the booking is made before the expiration deadline.

    However, if you cancel a reservation after the credit has expired, the credit cannot be returned or reused. Because it is already expired, it becomes ineligible for rebooking.

    To avoid losing a credit, please double-check your schedule before booking and cancel any reservations before your credit’s expiration date.

    Credits expire and are not eligible for extension or reactivation.

  • Please do your best to arrive on time!

    We understand inconveniences happen. However, to accommodate all parties involved and keep everyone safe, we can’t allow late entry once class starts. Please plan to arrive 5 minutes before your scheduled session for an easy check-in.

    If a client does not arrive at the start of the scheduled session, that client will be charged a $20 no show fee.

    To reschedule a session, log into your account to manage your reservations 12 hours prior to the start of the scheduled session. Failure to do so will incur a $20 no show fee.

  • Life happens, we get it! That’s why we have a 12-hour cancellation policy in place. This helps keep things fair, manage the waitlist and ensures our community members have the opportunity to grab an open spot when someone can’t make it.

    Please note that the policy also applies to rescheduling or moving class times. While we’ll always do our best to accommodate you, if classes are full, a penalty will apply for the reserved space.

    To help maintain class availability for everyone a late cancellation and/or no show fee will be applied in addition to the loss of your class credit.

    Early cancellations —All Sessions

    • Cancellations or changes made before 12 hours of the booking time are considered early cancellations and are eligible to be reimbursed in the form of studio credit.

    No-Shows and Cancellations — Monthly Memberships, Session-Based Members (credit packs, a-la-carte)

    • All no-shows will result in a $20 fee.

    • All cancellations made less than 12 hours before class will forfeit the credit and be charged a $20 fee.

    No-Shows and Cancellations — Private Sessions & Duets, Athletic Training and Pre & Post-Natal Sessions

    • All cancellations and no-shows made less than 24 hours before class will forfeit the credit.

    • All no-shows or cancellations made less than 2 hours before class will forfeit the credit and be charged a $40 fee.

    Special Events/Workshops cancellations

    • Cancellations or changes made before 24 hours of the booking time are eligible for a refund.

    We do not accept cancellations via social media or email. No exceptions. No refunds. No credits.

    • To modify memberships or suspend them, notify us in writing at least 2 weeks beforehand for smooth payment processing. Suspensions requested less than two weeks before next payment will be responsible for the upcoming membership payment.

    • Memberships cannot be refunded or transferred.

    • Each suspension must last at least 2 weeks and no more than 2 months.

    • You can suspend your membership twice per calendar year maximum.

    • Credit packs are not eligible for credit extensions

    For more information or to request a suspension, email bookings@corerevivalpilates.com.

  • We are a cashless business, we do not take cash or Apple Pay. The easiest way to make a purchase in-studio is by keeping a credit card on file in your account.